Privacy Policy

Introduction

Gestion GRMS (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our Guest Room Management System (GRMS) and related services.

By accessing or using Gestion GRMS, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following types of information:

1. Guest and User Information

• Name
• Contact details (phone number, email)
• Room number and stay details
• Preferences related to room settings

2. Device and System Data

• Device identifiers
• IP addresses
• Log data on system usage
• GRMS controller and sensor data

3. Operational Data

• Room occupancy information
• Lighting, HVAC, and automation usage patterns
• Maintenance and service requests

How We Use the Information

We use collected information to:

• Enable core GRMS functionalities
• Optimize energy consumption and room automation
• Improve guest experience through personalization
• Provide system monitoring and support
• Maintain security and prevent unauthorized access
• Generate analytics for operational improvements

Data Sharing

We do not sell or rent your data. We may share information with:

• Authorized hotel staff and administrators
• Service providers who support GRMS operations
• Regulatory authorities when required by law

All sharing is done with strict data protection controls.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted communication channels
• Access control and authentication protocols
• Secure storage and periodic audits

Data Retention

We retain information only for as long as necessary to fulfill operational and compliance requirements. After this period, data is securely deleted.

Your Rights

Depending on your region, you may have rights to:

• Access your personal information
• Request correction or deletion
• Restrict or object to processing
• Request data portability

Requests can be submitted to the hotel management or system administrator.

Cookies and Tracking

If the website or dashboard uses cookies, they may be used to:

• Improve user experience
• Retain login sessions
• Analyze usage patterns

You can manage cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.